Frequently Asked Questions

Have a question? We've got answers. If you don't find what you're looking for, feel free to reach out to us at instantpotkitchen@proton.me.

Orders & Shipping

Where do you ship to?

We ship to the United States, Canada, Australia, New Zealand, and the United Kingdom.

How long does shipping take?

Orders are processed and dispatched within 1–2 business days. Once shipped, estimated delivery is 5–8 business days depending on your location.

How will I know when my order has shipped?

You'll receive a confirmation email with a tracking number as soon as your order is dispatched.

Can I track my order?

Yes! Once your order ships, you'll receive a tracking number via email that you can use to follow your package's journey.

Do you offer free shipping?

Shipping costs are calculated at checkout based on your location and order total. Promotions offering free shipping will be clearly advertised on our website.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unused items in original packaging. Please visit our Return and Refund Policy page for full details.

How do I start a return?

Contact us at instantpotkitchen@proton.me with your order number and reason for return. Our team will guide you through the process.

When will I receive my refund?

Once we receive and inspect your return, refunds are processed to your original payment method within 5–10 business days.

Cancellations

Can I cancel my order?

You can cancel your order within 24 hours of placing it, provided it hasn't shipped yet. Contact us immediately at instantpotkitchen@proton.me with your order number.

Products

Are InstantPot Pro products covered by a warranty?

Please contact us at instantpotkitchen@proton.me for information about warranty coverage on specific products.

Are your products safe to use?

Yes, all our products meet applicable safety standards. Please follow the usage instructions included with your product for safe operation.

Contact & Support

How can I contact customer support?

You can reach our support team by email at instantpotkitchen@proton.me. We aim to respond within 1–2 business days.

What are your support hours?

Our support team is available Monday through Friday. We'll get back to you as quickly as possible.