Return and Refund Policy

Last updated: October 2026

At InstantPot Pro, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be returned within 30 days of the delivery date.
• The item must be unused, in its original packaging, and in the same condition as received.
• Proof of purchase (order confirmation or receipt) must be provided.

Non-Returnable Items

The following items are not eligible for return:

• Items that have been used, damaged, or altered after delivery.
• Items returned after the 30-day return window.
• Items marked as final sale or non-returnable at the time of purchase.

How to Initiate a Return

To start a return, please contact our support team at instantpotkitchen@proton.me with the following information:

• Your order number
• The item(s) you wish to return
• The reason for your return

Our team will respond within 1–2 business days with return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same product. Please contact us at instantpotkitchen@proton.me within 7 days of receiving your order.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit.

Contact Us

If you have questions about your return or refund, please contact us at: instantpotkitchen@proton.me